GENERAL INQUIRY

CLICK HERE FOR FORM
CHECK YOUR JUNK MAIL if you send us a note or fill out a form.  We do our best to reply quickly and many times are responses are missed because they end up in your “junk” or “other” folders.

IF YOU HAVE A GENERAL QUESTION FOR US ABOUT ACE TRUCKS, PLEASE FILL OUT THE CONTACT FORM BELOW AND WE’LL DO OUR BEST TO ANSWER THEM. IF YOU HAVE A WARRANTY ISSUE OR SALES INQUIRES, DO NOT USE THIS FORM, PLEASE USE THE APPROPRIATE CONTACT FORM LISTED BELOW.

Thanks for reaching out to Ace. We do our best to respond to all enquiries within a day or two. Be sure to check your “junk” or “other” email boxes as well, often our responses end up there. Thanks!
Oops! Something went wrong while submitting the form.

ARE YOU A RETAILER, DISTRIBUTOR, OR OEM CUSTOMER LOOKING TO BUY ACE TRUCKS? IF SO, YOU’RE IN THE RIGHT PLACE! OUR CRACK TEAM OF SUPER SALES AGENTS WILL GET BACK TO YOU AS SOON AS POSSIBLE! THANK YOU FOR REACHING OUT, WE’RE LOOKING FORWARD TO DOING BUSINESS WITH YOU!

Thanks for reaching out to Ace. We do our best to respond to all enquiries within a day or two. Be sure to check your “junk” or “other” email boxes as well, often our responses end up there. Thanks!
Oops! Something went wrong while submitting the form.

ARE YOU A RETAILER, DISTRIBUTOR, OR OEM CUSTOMER LOOKING TO BUY ACE TRUCKS? IF SO, YOU’RE IN THE RIGHT PLACE! OUR CRACK TEAM OF SUPER SALES AGENTS WILL GET BACK TO YOU AS SOON AS POSSIBLE! THANK YOU FOR REACHING OUT, WE’RE LOOKING FORWARD TO DOING BUSINESS WITH YOU!

With that said, nothing lasts forever and eventually an old beat-up pair of trucks will need to be replaced. If for any reason you feel that you have a product that should be covered under warranty, please read the following policy and we will be happy to help you out.

Ace Truck Co. Limited Lifetime Warranty Policy

The Ace warranty DOES NOT cover:

  • Products damaged by normal wear and tear.
  • Lost or stolen trucks.
  • Lost axle nuts - It’s important to check all your hardware before you ride. Hardware wears out, nuts fall off, stuff happens. We cannot be responsible for every nut and bolt that falls off your trucks during riding.
  • Chipped or damaged paint due to normal skating.
  • Damages caused by uses other than intended.

The Ace warranty DOES cover:

  • Products damaged by normal wear and tear.
  • Faulty axle threads.
  • Faulty Kingpin threads.
  • Axles that won’t fit a normal sized 8mm bearing.
  • Bent kingpins (on new trucks only).
  • Bent hangers.
  • Baseplates with loose kingpins
  • Faulty bushings that are in new condition.
  • Missing or faulty pivot cup.

Proof of Purchase

All warranty claims require a proof of purchase. The warranty is only applicable to the Original Purchaser and is void if your product was purchased from another person, hand-me-downs, or an unauthorized dealer.

Submitting a Claim

Please fill out the form below with all the information required and we will e-mail you back within 1-3 business days about your claim. Once in contact, we will issue you a Return Authorization Number (RA#) and you can send your defective parts to us. DO NOT send packages without contacting us first. If your product qualifies for replacement we will send replacement parts back to you and cover the return shipping costs.

Fill out the form below with all the information required and we will email you about your claim. Once in contact we will issue you a Return Authorization Number (RA#) and you can send your defective gear to us. DO NOT send packages without contacting us first.

Max file size 10MB.
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
Thanks for reaching out to Ace. We do our best to respond to all enquiries within a day or two. Be sure to check your “junk” or “other” email boxes as well, often our responses end up there. Thanks!
Oops! Something went wrong while submitting the form.