If you have a general question for us about Ace Trucks, please fill out the contact form below and we’ll do our best to answer them. If you have a Warranty Issue or Sales Inquires, DO NOT USE THIS form, please use the appropriate contact form listed below.
Are you a Retailer, Distributor, or OEM customer looking to buy Ace trucks? If so, you’re in the right place! Our crack team of super sales agents will get back to you as soon as possible! Thank you for reaching out, we’re looking forward to doing business with you!
At Ace, we take our trucks and our warranty very seriously. If you have any issues with your Ace Trucks, please follow the directions below and we will do our best to rectify them. If for any reason you feel that you have a product that should be covered under warranty, please read the following policy and we will be happy to help you out.
With that said, nothing lasts forever and eventually an old beat-up pair of trucks will need to be replaced. If for any reason you feel that you have a product that should be covered under warranty, please read the following policy and we will be happy to help you out.
Ace Truck Co. Limited Lifetime Warranty Policy
The Ace warranty DOES NOT cover:
- Products damaged by normal wear and tear.
- Lost or stolen trucks.
- Lost axle nuts - It’s important to check all your hardware before you ride. Hardware wears out, nuts fall off, stuff happens. We cannot be responsible for every nut and bolt that falls off your trucks during riding.
- Chipped or damaged paint due to normal skating.
- Damages caused by uses other than intended.
The Ace warranty DOES cover:
- Miss-drilled or missing mounting holes.
- Faulty axle threads.
- Faulty Kingpin threads.
- Axles that won’t fit a normal sized 8mm bearing.
- Bent kingpins (on new trucks only).
- Hangers with loose axles.
- Bent hangers.
- Baseplates with loose kingpins.
- Faulty bushings that are in new condition.
- Missing or faulty pivot cup.
Proof of Purchase
All warranty claims require a proof of purchase. The warranty is only applicable to the Original Purchaser and is void if your product was purchased from another person, hand-me-downs, or an unauthorized dealer.
Submitting a Claim
Please fill out the form below with all the information required and we will e-mail you back within 1-3 business days about your claim. Once in contact, we will issue you a Return Authorization Number (RA#) and you can send your defective parts to us. DO NOT send packages without contacting us first. If your product qualifies for replacement we will send replacement parts back to you and cover the return shipping costs.
Fill out the form below with all the information required and we will email you about your claim. Once in contact we will issue you a Return Authorization Number (RA#) and you can send your defective gear to us. DO NOT send packages without contacting us first.
Shipping instructions:
- Send only the parts that need to be replaced.
- DO NOT SEND YOUR MOUNTING HARDWARE!!
- Send package WITH a tracking number! (We are not responsible for lost shipments)
- Make sure to include a letter inside your package containing; your e-mail address & phone number, return address, and RA#.
Send package to:
Ace Trucks Mfg. | Warranty Dept.
125 E 18th St.
Costa Mesa, Ca 92627
USA
